Find a BBB
Better Business Bureau
Start With Trust
In Victoria serving Vancouver island, the Gulf Islands, Powell River and Haida Gwaii
President & CEO Blog
What Does The BBB Do?
Bookmark & Share
Bookmark & Share
Promoting Trust, Identifying the Bad, Rewarding the Good and Educating the Public
BBB Exists to be Leader in Advancing Marketplace Trust
Your BBB helps the people you care about most – your employees, customers, friends and loved ones –by supplying pre-purchase information about businesses and charities and by providing dispute resolution services.
BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behaviours. We provide objective advice, complaint management, free Business Reviews and educational information on topics affecting marketplace trust. We help businesses who care about existing in a ethical marketplace become better at servicing their customers, employees, suppliers and their community.
Our process and programs help to:
Resolve complaints without litigation;
Inform businesses about existing or potential customer service problems;
Provide educational information on a wide range of topics;
Alert individuals and companies to scams that could affect them;
Educate businesses and consumers about responsible advertising and e commerce practices;
At BBB we believe that companies who are committed to always operating in an ethical manner, have every right to stand out from the crowd. We help trustworthy businesses to stand out by offering them the opportunity to become a BBB Accredited Business.
Not just any business can become BBB accredited. Before a business can become accredited they must meet a number of BBB criteria called Standards of Trust, agree to operate under the BBB Codes of Business Practices and be approved/screened by an accreditation committee. Businesses that earn BBB accreditation pay an annual membership fee and contractually agree to adhere to our organization’s high standards of ethical business behavior.
Identifying the Bad:
Scams & Complaints
While the BBB does not have any official regulatory powers such as that of government, we are so well connected in the community that we are often the first to hear about scams, frauds and bad business. We also often are the first to alert or aid enforcement agencies in seeking out the “bad.” Our comprehensive complaint intake process, investigative procedures and advertising review services help us to effectively monitor what is going on in your community.
To help keep consumers informed we maintain an extensive database of complaint history and business information. We post this information online (visit vi.bbb.org) as it pertains to each company we have on record (for both Accredited and non-accredited businesses) in what we call a BBB Business Review. Before you make any purchases we recommend you check out a company’s BBB Business Review so you can make an informed shopping decision.
We also provide regular updates online via our News Centre on scams and frauds impacting both consumers and businesses. Each year we summarize the top 10 scams that had the greatest impact in our region. Sometimes these scams contain information about obvious frauds, other times they contain information about ongoing unethical business practices by some businesses operating within a specific industry. The purpose of these Scam Alerts is not to paint all businesses in one industry with the same tainted brush, but to identify unethical business practices occurring by some businesses. By “identifying the bad” the BBB is better able to emphasize to consumers the importance of doing business with reliable, reputable, trustworthy Accredited Businesses.
Rewarding the Good:
To help consumers acknowledge businesses that have gone above and beyond in their commitment to ethical business practices and customer service excellence, the BBB has created the Torch Awards. Each year the BBB recognizes and celebrates regional businesses that have been nominated by their customers for demonstrating marketplace ethics. Both BBB Accredited and non-accredited business are nominated and both are eligible to win this prestigious award.
Educating the Public:
Consumer & Business Tips
Every year the BBB receives hundreds of thousands of inquiries from consumers seeking information about businesses operating in our region. These inquiries range from information about a business’ reliability and complaint history, to questions about scams and frauds, to businesses seeking advice, to dispute resolution assistance, to tips on best practices as they relate to business and consumer relations.
The BBB also attends numerous seminars, presentations, workshops, and events each year. We publish articles in local publications, online in the News Centre of our website (vi.bbb.org) and post updates on our blog, Facebook, Twitter and LinkedIn. Our goal is to provide essential educational information to consumers and businesses on how to maintain a trustworthy marketplace, while helping you protect the people you care about from scams and frauds.
At the BBB we are here to help you find TRUST in the marketplace.
Average Rating |
Tagged under |
© 2014 BBB of Vancouver Island