The following information is from Toyota, Inc
Toyota Recalls
Recently, Toyota announced two safety recalls that cover some of its models. Both recall campaigns address conditions related to the accelerator pedal. The first recall, “Floor Mat Entrapment,” regards the potential for an unsecured or incompatible driver’s floor mat to interfere with the accelerator pedal and cause it to get stuck in the wide-open position.
The second recall, “Pedal,” is being conducted because there is a possibility that certain accelerator pedal mechanisms may mechanically stick in a partially depressed position or return slowly to the idle position.
As part of the recall campaign, new car sales of vehicles subject to the pedal recall have been temporarily suspended until the problem is remedied.
In addition, we’ve temporarily halted production at some of our North American plans to focus our resources on remedying the vehicles we’ve recalled. Why have we taken this unprecedented action? Because it’s the right thing to do for our owners.
Is your Toyota subject to one or both of the recalls? Select your model from the list below to learn whether either or both of these recalls apply to your Toyota vehicle and what you should expect regarding the recall remedies.
If you have additional questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331. The Toyota Customer Experience Center hours are: Mon.-Fri. 5:00 am-6:00 pm, Sat. 7:00am-4:00 pm PST.
Floor Mat Entrapment
Vehicles affected by the floor mat recall include:
- 2005-2010 Avalon
- 2007-2010 Camry
- 2009-2010 Corolla
- 2008-2010 Highlander
- 2009-2010 Matrix
- 2004-2009 Prius
- 2005-2010 Tacoma
- 2007-2010 Tundra
- 2009-2010 Venza
Owners of vehicles covered by the floor mat recall should take out any removable driver’s floor mat and not replace it with any other floor mat until they receive the vehicle-based remedy. After you receive a notification from Toyota that the recall remedy for your vehicle is available, you should take your vehicle to an authorized Toyota dealer. Dealer personnel have been specially trained to implement the following vehicle-based remedy:
The shape of the accelerator pedal will be reconfigured to address the risk of floor mat entrapment. For the Camry and Avalon models involved, the shape of the floor surface underneath will also be reconfigured to increase the space between the accelerator pedal and the floor.
Pedal
What you should do if you believe your vehicle is affected by this condition:
Toyota’s accelerator pedal recall and suspension of sales is confined to the following Toyota Division vehicles:
- Certain 2009-2010 RAV4
- Certain 2009-2010 Corolla
- 2009-2010 Matrix
- 2005-2010 Avalon
- Certain 2007-2010 Camry
- Certain 2010 Highlander
- 2007-2010 Tundra
- 2008-2010 Sequoia
Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale.
Further, Camry, RAV4, Corolla and Highlander vehicles with VINs that begin with “J” are not affected.
If you have noticed that your accelerator pedal is hard to depress, slow to return or is not smooth during operation, the vehicle should be stopped at the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.
What if you experience a sticking accelerator pedal while driving?
Each circumstance may vary, and drivers must use their best judgment, but Toyota recommends taking one of the following actions:
- If you need to stop immediately, the vehicle can be controlled by stepping on the brake pedal with both feet using firm and steady pressure. Do not pump the brake pedal, as it will deplete the vacuum utilized for the power brake assist.
- Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.
- If unable to put the vehicle in Neutral, turn the engine OFF. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.
- If the vehicle is equipped with an Engine Start/Stop button, firmly and steadily push the button for at least three seconds to turn off the engine. Do NOT tap the Engine start/stop button.
- If the vehicle is equipped with a conventional key ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition, as this will lock the steering wheel.
Q and A
- What is the solution Toyota announced to fix sticking accelerator pedals?
- Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.
- What is the problem that could cause accelerators to stick and led to the recall?
- The issue involves a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable. This friction device includes a “shoe” that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return tot eh idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.
- How does a steel reinforcement bar solve this problem?
- The steel reinforcement bar will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated.
- How does Toyota know that this solution will be effective?
- We have confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick. Nothing is more important to Toyota than the safety and satisfaction of our customers, and we have high confidence in our solution to fixing our customer’s vehicles.
- When can I get my vehicle fixed?
- We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week. At Toyota, our highest priority has been to quickly and effectively address the needs of owners of affected vehicles. Parts to reinforce the pedals are already being shipped for use by dealers, and many Toyota dealers will work extended hours to complete the recall campaign as quickly and conveniently as possible—some even staying open 24 hours a day.
- How long will it take for a dealer to repair my automobile?
- 30 minutes work
- Is the repair covered by warranty? Will drivers have to pay any money out of picked for this work?
- Toyota will cover all repair costs associated with this work.
- Does the reinforced pedal feel any different?
- Drivers should no notice any change in the feel of the pedal.
- Is my car safe to drive if it has no yet received this solution?
- To be clear, the condition is rare and generally does not occur suddenly. It can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return, or in the worst case, stuck in a partially depressed position.
Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a save location, shut off the engine and contact a Toyota dealer for assistance.
In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because if could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest save location, the engine shut off and contact a Toyota dealer for assistance.
- What if my vehicle is also affected by the floor mat recall? Which will be addressed first?
- We are working to coordinate the pedal entrapment and the sticking pedal recalls to minimize the number of customers who will have to have two service visits.
- What do I do if I experience a sticking accelerator pedal before my car receives the remedy? Should I bring my car to a dealer?
- Customers who experience an accelerator pedal that is hard to depress, slow to return or is unsmooth during operation should drive the vehicle to a safe location, shut off the engine and contact a Toyota dealer for assistance.
Otherwise, no action is required at this time unless you feel you are experiencing this condition. We will begin contacting customers to let them know when to bring in their vehicles for the fix, and some of them will be notified as early as this week.
- Can I return my vehicle to Toyota if I purchased it in the five-day period between when the recall was announced and Toyota stopped the sale on my vehicle? What are my options?
- Toyota will work with customers who have concerns about their new vehicles on a case-by-case basis.
- Which models are affected by the stick accelerator pedal recall/stop sale?
- Toyota’s accelerator pedal recall and suspension of sales is confined to the following Toyota Division vehicles:
i. Certain 2009-2010 RAV4
ii. Certain 20909-2010 Corolla
iii. 2009-2010 Matrix
iv. 2005-2010 Avalon
v. Certain 2007-2010 Camry
vi. Certain 2010 Highlander
vii. 2007-2010 Tundra
viii. 208-2010 Sequoia
Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale. Further, Camry, RAV4, Corolla, and Highlander vehicles with VINs that begin with “J” are not affected.
- What is a “VIN” and how do I find it on my automobile?
- A Vehicle identification number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard.
In addition, the VIN number is also located on a sticker located on the driver’s side pillar, with the tire inflation information and on the vehicle’s registration.
- Why are mechanically similar Lexus and Scion vehicles not affected by this recall?
- The recall-affected pedal is confined to one of Toyota’s suppliers. That supplier’s pedals are not used on Lexus and Scion vehicles.
Information provided by www.Toyota.com/recall