Q: Dear BBB;
I was recently approached by a door to door sales person selling security systems. He came to my door at the senior’s complex and would not leave me alone. Thank goodness my husband arrived home and firmly made sure the young man did not get in the door to give me a sales pitch. I have heard many reports recently about unethical door to door sales practices. I don’t like to make assumptions however am I WRONG to be cautious?
~ Trapped by the Doorbell
A: Trapped by the Doorbell
While many people who come to your door offering to sell you a service or product are legitimate, you should always be diligent before making a purchase. You are RIGHT to be cautious and ask questions.
Unlike making a purchase in a store where you have the option of comparison shopping or coming back at a later date, when someone comes to your door you are often forced to make a quick decision. If someone comes to your door offering to sell you an alarm system or replace your windows, there are some steps you can take to protect yourself.
• Always know who you are doing business with. Check with your local Better Business Bureau (BBB) at vi.bbb.org/ before you make a purchase to see if the company has received any complaints.
• Be wary of high pressure sales tactics. A legitimate company will not pressure you and will allow you time to make up your mind.
• Don’t be seduced by a free gift. This is often a tactic used by scam artists.
• Read the contract carefully. Always make sure you get a detailed contract in writing. Read the fine print and know your cancellation rights. If the contract qualifies as a door-to-door sales contract under the Business Practices and Consumer Protection Act (BPCP Act), you have a 10-day cooling-off period where you are able to change your mind and cancel the contract.
• Be cautious of down payments. Under the BPCP Act, if you are required to make a down payment, it should not exceed the greater of $100 or 10% of the cost.
• Get a copy of your contract. Under the BPCP Act, a direct sales contract is entered into in person at a place other than the supplier’s permanent place of business. There are some exceptions to this, and it does not include a supplier you have invited into your home more than 24 hours in advance. Also, it does not include contracts under $50.
If you have a question about door-to-door sales contracts or potentially deceptive acts, contact the BPCP at 1 888 564-9963.