While many people who come to your door offering to sell you a service or product are legitimate, you should always be diligent before making a purchase. You are RIGHT to be cautious and ask questions.
Unlike making a purchase in a store where you have the option of comparison shopping or coming back at a later date, when someone comes to your door you are often forced to make a quick decision. If someone comes to your door offering to sell you an alarm system or replace your windows, there are some steps you can take to protect yourself.
• Always know who you are doing business with. Check with your local Better Business Bureau (BBB) at vi.bbb.org/ before you make a purchase to see if the company has received any complaints.
• Be wary of high pressure sales tactics. A legitimate company will not pressure you and will allow you time to make up your mind.
• Don’t be seduced by a free gift. This is often a tactic used by scam artists.
• Read the contract carefully. Always make sure you get a detailed contract in writing. Read the fine print and know your cancellation rights. If the contract qualifies as a door-to-door sales contract under the Business Practices and Consumer Protection Act (BPCP Act), you have a 10-day cooling-off period where you are able to change your mind and cancel the contract.
• Be cautious of down payments. Under the BPCP Act, if you are required to make a down payment, it should not exceed the greater of $100 or 10% of the cost.
• Get a copy of your contract. Under the BPCP Act, a direct sales contract is entered into in person at a place other than the supplier’s permanent place of business. There are some exceptions to this, and it does not include a supplier you have invited into your home more than 24 hours in advance. Also, it does not include contracts under $50.
If you have a question about door-to-door sales contracts or potentially deceptive acts, contact the BPCP at 1 888 564-9963.