BBB Accredited Business receive one free mediation or arbitration for a formal BBB complaint, each year. Businesses (both accredited and non-accredited) that do not have a formal BBB complaint currently being processed, but who may have a conflict or dispute with a customer that needs the help of an independent third party to bring to resolution (without the costs of going to court), are referred to the South Island Dispute Resolution Centre (SIDRC). SIDRC provides cost effective arbitration or mediation services to both businesses, consumers and families.
For more information regarding the BBB's Mediation and Arbitration services please contact Aldyne at 250.386.6348 ext 101.
What is Mediation and Arbitration?
Mediation is a form of dispute resolution in which an independent third party works to help two or more parities in coming together to negotiate or reach an agreement.
Arbitration is a form of dispute resolution in which an independent third party (typically a trained arbitrator, lawyer or judge) is presented with two sides of a dispute (by the parties involved), to which he or she will provide a final decision as to how the issue shall be resolved. The final ruling of an arbitration is legally binding.