Welcome to BBB Vancouver Island's blog. Content for this blog is provided by Rosalind Scott, President and CEO of BBB serving Vancouver Island.

   
 

Deceptive Telemarketing

Posted Monday, February 21, 2011
by Rosalind Scott

While telemarketing is a legitimate and important industry in Canada, it is also an industry rife with frauds and deceptive practices. Unfortunately many telemarketers often are unaware that the company they are working for is engaged in deceptive practices.


The Canadian Competition Bureau has identified 10 signs or red-flags that you might be working for a deceptive telemarketing operation. They include:


1) Problems getting paid or payment in cash only.

2) High number of customer complaints.

3) Negative names used to describe customers.

4) Unclear sales pitches.

5) Misleading sales pitches.

6) You perform regular, short "verification" follow up calls. 

7) Company name is not posted on its door.

8) Company changes its name often or uses multiple names.

9) Promotions are based on deceptive or aggressive sales tactics.

10) Customer service department does not receive in bound calls.


Working for a deceptive telemarketing operation could lead to criminal charges. If you suspect you are working for such an operation inform the police or RCMP, the Competition Bureau, and the BBB.


The content in this article is referenced from:

http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03074.html

For more information on deceptive telemarketing please visit this helpful resource. 



Comments

Add a Comment

We would love for you to comment on posts to the President & CEO Blog.

But please, let’s keep it clean. Comments that include profanity or personal attacks or other inappropriate comments will be removed. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate the guidelines, terms of use or privacy policy governing this site. We advise review of our Blog Frequently Asked Questions, Submission Rules and Terms of Use prior to comment submission.

Name
Email
Comments

5000 characters remaining
Enter the code shown:

Tools

  • Print
  • RSS
  • Bookmark & Share
    • MySpace
    • Digg
    • Delicious
    • StumbleUpon

Most Viewed Posts